Any discount code provided by Broome Staircase Designs via Email, SMS, Facebook, Instagram advertising or any other Social Media or advertising platform MUST be entered at the checkout by the customer and will not be applied manually after the sale has been completed.

ERRORS WITHIN OUR COMPUTER GENERATED SALES (which may happen from time to time).

Please see the following information; -

As our Online Sales are computer generated we may from time to time experience a Glitch or Fatal Error, meaning that Customers may have received items at a higher discount than advertised.  Sometimes items that are not in the actual Sale are also included. Please see the following in regard thereto:  

Broome Staircase Reserves the right to cancel an order and refund payment of such items that maybe purchased whilst on Sale.  Our Sales are computer generated and may have been falsely priced due to circumstances beyond our control. 

For Example, a Sale that has been published as a 50% Off Sale and the item has been reduced by 50% again, rendering the item at 75% off in total or sometimes more. Also another item may have been included in this particular sale that are not actually on sale at the time.

This problem may occur when our website's application has been running slowly during the the Sale caused by our Hosting Service being overloaded. 

We apologise for any disappointment and we thank you for your understanding and your appreciation of the impact that this would have on our bottom line and profit margins and that we always strive to offer our Jewellery to our customers at the best prices possible.


We guarantee the authenticity of all pearls purchased through our Online Store. A certificate of authenticity will be provided with all South Sea Pearls purchased.


To the fullest extent permitted by law, we exclude all liability for loss or damage suffered or incurred by reason of or arising from or caused by breach of these terms and conditions, negligence, breach of statute or otherwise by us.


Please refer to Terms and Conditions for Returns/Exchanges/Refunds page. Click here: Returns/Exchanges/Refunds


By accessing, browsing and/or using this website you agree to these Terms and Conditions of Use (“Terms and Conditions”) and to use the site in accordance with all applicable laws. If you do not so agree, then you must cease use of our Website


This website and the contents and material on this website, is the exclusive property of Broome Staircase Designs. Broome Staircase Designs owns various intellectual property including copyright, trademarks and designs in this website, its contents and material. That intellectual property remains the property of its owner and all rights in and to it, are reserved.

This website and the content and material on this website may not be reproduced, distributed, published, transmitted, modified, sold, used for the creation of derivative works or otherwise appropriated in any manner, whether in whole or part, unless use is: 

i) otherwise permitted by these Terms and Conditions;

ii) with our express, prior, written consent.

You may display, copy, download and distribute content and material made available on this website for your personal, non-commercial use, provided that you do not modify the content and material and you retain all copyright, trademark and proprietary notices.


The copyright contained in and on this website, remains the property of Broome Staircase Designs or is used under licence*. All rights are reserved.


The images, logos, and names on this website which identify Broome Staircase Designs are exclusive proprietary marks of Broome Staircase Designs.


We reserve the right to change these Terms and Conditions at any time by posting changes on the website. Your continued use of the website after any such change will be deemed acceptance of the changed Terms and Conditions.


You must not link your website to this website without our prior express written consent. If you would like to link to this site, please email us at


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