"Love it or Exchange it" Return Policy

RETURN / EXCHANGE POLICY / POSTAGE / REFUNDS

If you are not completely satisfied with your purchase, No Problem!  We have a "Love it OR Exchange it" Return Policy up to 120 days of purchase! That's right!  As long as the item(s) are returned in their original packaging and are in their original condition with proof of purchase.  All you need to do is to give us a call on CONTACT US. If the item has been worn and/or damaged however, we may not issue an exchange.  

POSTAGE BACK TO US USING REGISTERED MAIL:

***WE DO ASK THE CUSTOMER TO PLEASE SEND ANY ITEMS BACK TO US BY REGISTERED MAIL TO ENSURE THEY CAN BE TRACKED!  POSTAGE COSTS TO BE THE RESPONSIBILITY OF THE SENDER

(Please note: If you do not send by tracking mail items may get lost.  BROOME STAIRCASE DESIGNS will hereby not be held responsible for items lost in the mail by the Sender.  We also ask the sender to forward the tracking number to us once in transit.

EXCHANGES

Easy in-store exchange Whether you bought it online or in-store, you can bring your item in-store to exchange it. It’s easy to do a straight exchange if you’re just swapping your item for one of a different size or colour. However, if it’s a different brand and/or value,  you will be charged the extra.

Online exchange You can exchange your item for one of a different size or colour by sending it back and requesting an exchange. There will, however, be extra shipping and handling fees. If the item you’re exchanging it for is of a higher value, you’ll also be charged the extra.

LOST PACKAGES

Once a Customers purchase is on its way, it becomes the responsibility of the purchaser to then track and pick up the package.  If it is lost in transit, then it will be the purchasers responsibility to contact Australia Post and follow their guidelines as to locating and retrieving the lost package.  You can also CONTACT US for more options.

If the Customer has been given or chosen "Free Postage" or an eparcel Option for Postage the package will be tracked through Australia Post and you will receive an email in regard to the tracking ID.  If the Customer has chosen "Express Post", then the Customer would have received an automated email containing the Express Post Tracking number when the purchase was fulfilled. 

REFUNDS

Please Note: Refunds will be issued for a manufacturing faults only.  We do not give refunds for change of mind.

Please note that purchases made Online cannot be refunded in-store. CONTACT US  for further information.

Returns must also be in their original condition and packaging and include proof of purchase.  We will also cover the cost of the item(s) returned. CONTACT US for more information.

Our Head Office Postal Address is:

Broome Staircase Designs Head Office

PO Box 1048

MANDURAH WA 6210

>>>>>>WE ASK THAT ITEMS BE SENT BY REGISTERED MAIL

PLEASE NOTE:

Refunds will not be issued without the original sales receipt. If the original sales receipt is not available (for example, because you received the product as a gift or the original sales receipt has been lost by you), we will only offer an exchange.

Any refunds will generally be made in the form of the original payment. If, for any reason, this is not possible (e.g. expiry of credit card) it will be necessary to agree another method of refund. 

We will use every commercially available and reasonable efforts to ensure that any refund will be made within seven (7) business days of receipt of the products by us at the return delivery address specified above.

REPAIRS

Products purchased by you can be returned for repair or servicing by contacting us on sales1@broomestaircasedesigns.com.au initially.

Other than in respect of a manufacturing fault, repairs of a product may incur a cost which will be relayed to the customer for instructions.

AUTHENTICITY GUARANTEE

We guarantee the authenticity of all pearls purchased through our Online Store. A certificate of authenticity will be provided with all South Sea Pearls purchased.

EXCLUSION OF LIABILITY

To the fullest extent permitted by law, we exclude all liability for loss or damage suffered or incurred by reason of or arising from or caused by breach of these terms and conditions, negligence, breach of statute or otherwise by us.

TERMS OF USE

By accessing, browsing and/or using this website you agree to these Terms and Conditions of Use (“Terms and Conditions”) and to use the site in accordance with all applicable laws. If you do not so agree, then you must cease use of our Website

INTELLECTUAL PROPERTY

This website and the contents and material on this website, is the exclusive property of Broome Staircase Designs. Broome Staircase Designs owns various intellectual property including copyright, trademarks and designs on this website, its contents and material. That intellectual property remains the property of its owner and all rights in and to it, are reserved.

This website and the content and material on this website may not be reproduced, distributed, published, transmitted, modified, sold, used for the creation of derivative works or otherwise appropriated in any manner, whether in whole or part, unless use is:

i) otherwise permitted by these Terms and Conditions;

ii) with our express, prior, written consent.

You may display, copy, download and distribute content and material made available on this website for your personal, non-commercial use, provided that you do not modify the content and material and you retain all copyright, trademark and proprietary notices.

COPYRIGHT

The copyright contained in and on this website, remains the property of Broome Staircase Designs or is used under licence*. All rights are reserved.

TRADEMARKS AND DESIGNS

The images, logos, and names on this website which identify Broome Staircase Designs are exclusive proprietary marks of Broome Staircase Designs.

CHANGES TO TERMS

We reserve the right to change these Terms and Conditions at any time by posting changes on our Website. Your continued use of the Website after any such change will be deemed acceptance of the changed Terms and Conditions.

LINKS