"Love it or Exchange it" Return Policy
RETURN / EXCHANGE POLICY / POSTAGE / REFUNDS
YES, Customer satisfaction is very important to us!
If you are not completely satisfied with your purchase, No Problem! We have a "Love it OR Exchange it" Return Policy up to 120 days of purchase! That's right! As long as the item(s) are returned in their original packaging and are in their original condition with proof of purchase. All you need to do is to give us a call on CONTACT US. If the item has been worn and/or damaged however, we may not issue an exchange. YES, we will even cover the cost of postage to and from for your exchange items (once we have received the returned item(s)).
>>>>>>WE ASK THAT ITEMS BE SENT BY REGISTERED MAIL
Once a Customers purchase is on its way, it becomes the responsibility of the purchaser to then track and pick up the package. If it is lost in transit, then it will be the purchasers responsibility to contact Australia Post and follow their guidelines as to locating and retrieving the lost package. You can also CONTACT US for more options.
If the Customer has been given or chosen "Free Postage" or an eparcel Option for Postage the package will be tracked through Australia Post and you will receive an email in regard to the tracking ID. If the Customer has chosen "Express Post", then the Customer would have received an automated email containing the Express Post Tracking number when the purchase was fulfilled.
Please Note: Refunds will be issued for a manufacturing faults only.
Refunds for products purchased, can only be processed through our Online Store. Please note that purchases made Online cannot be refunded in-store. CONTACT US for further information.
Returns must also be in their original condition and packaging and include proof of purchase. We will also cover the cost of the item(s) returned. CONTACT US for more information.
Our Head Office Postal Address is:
Broome Staircase Designs Head Office
PO Box 1048
MANDURAH WA 6210
>>>>>>WE ASK THAT ITEMS BE SENT BY REGISTERED MAIL
Refunds will not be issued without the original sales receipt. If the original sales receipt is not available (for example, because you received the product as a gift or the original sales receipt has been lost by you), we will only offer an exchange.
Any refunds will generally be made in the form of the original payment. If, for any reason, this is not possible (e.g. expiry of credit card) it will be necessary to agree another method of refund.
We will use every commercially available and reasonable efforts to ensure that any refund will be made within seven (7) business days of receipt of the products by us at the return delivery address specified above.
Products purchased by you can be returned for repair or servicing by contacting us on email@example.com initially.
Other than in respect of a manufacturing fault, repairs of a product may incur a cost which will be relayed to the customer for instructions.
We guarantee the authenticity of all pearls purchased through our Online Store. A certificate of authenticity will be provided with all South Sea Pearls purchased.
EXCLUSION OF LIABILITY
To the fullest extent permitted by law, we exclude all liability for loss or damage suffered or incurred by reason of or arising from or caused by breach of these terms and conditions, negligence, breach of statute or otherwise by us.
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This website and the contents and material on this website, is the exclusive property of Broome Staircase Designs. Broome Staircase Designs owns various intellectual property including copyright, trademarks and designs in this website, its contents and material. That intellectual property remains the property of its owner and all rights in and to it, are reserved.
This website and the content and material on this website may not be reproduced, distributed, published, transmitted, modified, sold, used for the creation of derivative works or otherwise appropriated in any manner, whether in whole or part, unless use is:
i) otherwise permitted by these Terms and Conditions;
ii) with our express, prior, written consent.
You may display, copy, download and distribute content and material made available on this website for your personal, non-commercial use, provided that you do not modify the content and material and you retain all copyright, trademark and proprietary notices.
The copyright contained in and on this website, remains the property of Broome Staircase Designs or is used under licence*. All rights are reserved.
TRADEMARKS AND DESIGNS
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CHANGES TO TERMS
We reserve the right to change these Terms and Conditions at any time by posting changes on our Website. Your continued use of the Website after any such change will be deemed acceptance of the changed Terms and Conditions.
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