Returns/Exchanges/Refunds

RETURN POLICY/POSTAGE REFUNDS

If you are not happy with your item purchased, you may return it to us with 7 seven days of purchase.  The item has to be in its original state when purchased. If the item has been worn and damaged we may not issue a refund and is at the sole discretion of our Jeweller. The cost of the return of the item is to be bourne by the Customer.  If however, the item has been damaged when in transit to the customer, Broome Staircase Designs will refund the customer once it is received. Registered Mail is required when item is returned so that we can track the item when in transit to us.  Please Note: Name and address details are to be enclosed with the item.

 

LOST PACKAGES

Once a Customers purchase has left our premises, it then becomes the responsibility of the purchaser to then track and pick up the package.  If it is lost in transit, then it will be the purchasers responsibility to contact Australia Post and follow their guidelines as to locating and retrieving the lost package.

If the Customer has chosen "Free Postage" (as stated at the time of postage - there is no tracking on this option), it may be harder to locate the package however, sometimes Australia Post has been known to find a missing package with proof of ID. If the Customer has chosen "Tracking", then the Customer would have received an automated email containing the tracking number when the purchase was fulfilled. If the Customer has chosen "Express Post", then the Customer would have received an automated email containing the Express Post Tracking number when the purchase was fulfilled. Please note that Express Post does not include signature on delivery and as a result is more difficult to track if lost.

EXCHANGES

An exchange can only be made via our online store. If the new online purchase is greater in value than the product to be exchanged, you will be charged the difference. If the exchanged product is lower in value, you will receive a store credit or refund to Paypal for the difference (customer to choose which option they would like). All goods for exchange are to be posted via Registered Mail to:

Broome Staircase Designs Head Office

PO Box 1048

MANDURAH WA 6210

REFUNDS

Please Note: Refunds will be issued for a manufacturing fault only and will not be given if the Customer has a change of mind (If the Customer is not happy with their purchase, we will issue a Credit Note Only)

Refunds for products purchased, will only be processed through our Online Store. Purchases made Online cannot be refunded in-store.

Returns must be in their original condition and include the original sales receipt, packaging and certificate of authenticity. Returns should be sent via Registered Mail to:

Broome Staircase Designs Head Office

PO Box 1048

MANDURAH WA 6210

(ITEMS MUST BE REGISTERED)

No refunds will be issued without the original sales receipt. If the original sales receipt is not available (for example, because you received the product as a gift or the original sales receipt has been lost by you), we will only offer an exchange.

Refunds will generally be made in the form of the original payment. If, for any reason, this is not possible (e.g. expiry of credit card) it will be necessary to agree another method of refund. 

We will use commercially reasonable efforts to ensure that any refund will be made within seven (7) business days of receipt of the products by us at the return delivery address specified above.

REPAIRS

Products purchased by you can be returned for repair or servicing by contacting us on sales1@broomestaircasedesigns.com.au initially.

Other than in respect of a defect, repairs of a product may incur a fee.

AUTHENTICITY GUARANTEE

We guarantee the authenticity of all pearls purchased through our Online Store. A certificate of authenticity will be provided with all South Sea Pearls purchased.

EXCLUSION OF LIABILITY

To the fullest extent permitted by law, we exclude all liability for loss or damage suffered or incurred by reason of or arising from or caused by breach of these terms and conditions, negligence, breach of statute or otherwise by us.

TERMS OF USE

By accessing, browsing and/or using this website you agree to these Terms and Conditions of Use (“Terms and Conditions”) and to use the site in accordance with all applicable laws. If you do not so agree, then you must cease use of our Website

INTELLECTUAL PROPERTY

This website and the contents and material on this website, is the exclusive property of Broome Staircase Designs. Broome Staircase Designs owns various intellectual property including copyright, trademarks and designs in this website, its contents and material. That intellectual property remains the property of its owner and all rights in and to it, are reserved.

This website and the content and material on this website may not be reproduced, distributed, published, transmitted, modified, sold, used for the creation of derivative works or otherwise appropriated in any manner, whether in whole or part, unless use is:

i) otherwise permitted by these Terms and Conditions;

ii) with our express, prior, written consent.

You may display, copy, download and distribute content and material made available on this website for your personal, non-commercial use, provided that you do not modify the content and material and you retain all copyright, trademark and proprietary notices.

COPYRIGHT

The copyright contained in and on this website, remains the property of Broome Staircase Designs or is used under licence*. All rights are reserved.

TRADEMARKS AND DESIGNS

The images, logos, and names on this website which identify Broome Staircase Designs are exclusive proprietary marks of Broome Staircase Designs.

CHANGES TO TERMS

We reserve the right to change these Terms and Conditions at any time by posting changes on the website. Your continued use of the website after any such change will be deemed acceptance of the changed Terms and Conditions.

LINKS

You must not link your website to this website without our prior express written consent. If you would like to link to this site, please email us at enquiries@broomestaircasedesigns.com.au

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