We are so confident that you will love our new 18ct gold Dipped Range (925 base) that we are going to offer you a 2 year Warranty! Please see below for details;
Our Customers are required to produce their original receipt for warranty.
Customers will only be required to pay a small postage and/or handling fee of $25 for each item needing re-electroplating. We recommend the Customer use registered post for tracking purposes (This postage will be at the Customer expense).
This Warranty applies to any online purchase that states that it has a warranty.
If a customer requires further electroplating outside of this two year warranty they may send their original purchase to us (at the Customers expense) (we recommend registered postage for tracking purposes). We will then re-electroplate for a fee of $65 - $95 (depending on the weight of the piece of jewellery). Postage and/or handling fee of $25 will also apply.
Re-electroplating may take up to 6 weeks.
If the Customer requires more than one re-plating within the two year period of the warranty, the cost will be as per 4. above.
Customers will have the convenience to pay by paypal for their re-electroplating. Please CONTACT US in regard to this option.
If the Item being returned is damaged in any way there may be additional costs for repairs before re-electroplating. This can be discussed with the Customer on receiving the jewellery.
PEARL CARE: May we recommend that the Purchaser takes the appropriate care of their pearls and settings by refraining from placing any chemicals on or near their pearls ie perfumes, hair shampoo, dish washing liquid, creams and the like, this will ensure the longevity of your purchase. Also please observe the Pearl Care Card which will be given to you with your pearl purchase.
Once re-electroplated, your jewellery will look like the day you purchased it! (Please also be confident that our Electroplated Jewellery is Sterling Silver based!)